1. Who We Are

This Privacy Policy applies to Ray Tile LLC, a tile business serving customers in the United States.

Business Address:
824 N C Hill Rd
Avon Park, FL 33825
United States

Phone: (929) 400-7157

Email: sales@raytilellc.com

2. Information This Policy Covers

This policy applies to information associated with your interactions with Ray Tile LLC through our website, customer communications, and purchases.

It is intended to explain our general approach to personal information rather than provide an exhaustive list of every technical data point that may be processed by website technology or service providers.

3. Information You May Provide Directly

Depending on how you interact with Ray Tile LLC, you may voluntarily provide information such as:

• Your name.
• Email address.
• Telephone number.
• Billing information.
• Shipping or delivery address.
• Order information.
• Information included in customer-service communications.
• Other information you choose to provide when contacting us.

The specific information requested may depend on the purpose of the interaction.

4. Information Related to Orders

When you place an order, Ray Tile LLC may need information necessary to identify the order, process payment, communicate with you, and fulfill the purchase.

This may include:

• Customer identification and contact information.
• Products ordered.
• Order and transaction details.
• Billing and delivery information.
• Customer communications relating to the order.

This information helps Ray Tile LLC provide order-related services and customer support.

5. Payment Information

Ray Tile LLC accepts Credit Cards, Debit Cards, and Bank Transfer / ACH.

Payment information may be processed as necessary to complete a transaction. Ray Tile LLC does not state in this policy that it stores complete payment-card information directly.

For additional information about payment processing, see our Payment Policy.

6. Information Collected Through Website Use

When you visit a website, certain technical information may be processed automatically by the website, hosting environment, security systems, or other technologies used to operate the website.

Depending on the technology in use, this can include information such as:

• IP address.
• Browser type.
• Device or operating-system information.
• Pages visited.
• Referring pages or websites.
• Date and time of website interactions.
• Technical information required for website security and operation.

The exact information collected can depend on the website technology and services active at the time of your visit.

7. Cookies and Similar Technologies

Ray Tile LLC's website may use cookies or similar technologies that help the website function, remember certain information, maintain security, understand website usage, or support other website functions.

Because the specific cookies and technologies active on a website can change, Ray Tile LLC does not represent that this policy lists every individual cookie by name.

You can generally manage or restrict cookies through your web browser's settings. Disabling certain cookies may affect website functionality.

8. How We Use Information

Ray Tile LLC may use information for legitimate business purposes, including:

• Processing and managing customer orders.
• Providing products and customer support.
• Responding to questions and inquiries.
• Communicating about orders or requested services.
• Managing payment-related processes.
• Maintaining and operating the website.
• Protecting the website and business against misuse or security threats.
• Maintaining appropriate business and transaction records.
• Improving website functionality and customer experience.
• Complying with applicable legal obligations.

9. Customer Communications

If you contact Ray Tile LLC by email, telephone, contact form, or another available communication channel, we may use the information you provide to respond to your request.

Customer communications may also be retained as reasonably necessary for customer service, order administration, dispute resolution, business records, or legal obligations.

10. Order and Customer Service Communications

Ray Tile LLC may contact customers regarding matters directly associated with their orders or inquiries.

Examples may include:

• Order-related questions.
• Payment-related matters.
• Shipping or delivery communications.
• Return or refund matters.
• Warranty-related questions.
• Customer-service responses.

11. Sharing Information With Service Providers

Ray Tile LLC may need to work with third-party service providers that support website operation, payment processing, communications, hosting, security, order fulfillment, or other legitimate business functions.

Where information is shared with service providers, the information should be limited to what is reasonably necessary for the relevant business function.

12. Legal and Regulatory Disclosures

Ray Tile LLC may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful governmental requests.

Information may also be disclosed where reasonably necessary to protect the rights, property, security, or legitimate interests of Ray Tile LLC, its customers, or other persons, subject to applicable law.

13. Business Transactions

If Ray Tile LLC becomes involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, information associated with the business may be transferred as part of that transaction where permitted by applicable law.

14. Data Security

Ray Tile LLC takes reasonable steps to protect information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate care when submitting personal information online and should avoid sending sensitive credentials through unsecured communications.

15. Data Retention

Ray Tile LLC may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, accounting, business records, dispute resolution, security, and compliance with legal obligations.

16. Your Privacy Choices

Depending on applicable law and the circumstances, you may have rights or choices concerning personal information associated with you.

These may include the ability to:

• Ask what personal information Ray Tile LLC may hold about you.
• Request correction of inaccurate information.
• Ask questions about how information is used.
• Request deletion where applicable and legally permissible.
• Object to or restrict certain uses where applicable by law.

Rights can vary depending on applicable law, the nature of the information, and the circumstances of the request.

17. How to Submit a Privacy Request

To ask a privacy question or make a request concerning your personal information, contact Ray Tile LLC using the contact information provided below.

To help us respond accurately, include enough information for us to understand the nature of your request and, where appropriate, identify the relevant customer relationship or order.

Ray Tile LLC may need to verify the identity or authority of a person making a request before providing or changing personal information.

18. Children's Privacy

Ray Tile LLC's website and ecommerce operations are directed toward customers purchasing tile products rather than toward children.

We do not knowingly request personal information from children for the purpose of creating customer accounts or completing purchases.

If you believe that a child has submitted personal information to Ray Tile LLC, please contact us so the situation can be reviewed.

19. Third-Party Websites

The Ray Tile LLC website may contain links or references to websites or services operated by third parties.

Ray Tile LLC is not responsible for the privacy practices, policies, or content of independent third-party websites. Customers should review the privacy policy of any external website before providing personal information.

20. United States Operations

Ray Tile LLC is based in Florida and serves customers within the United States.

Information associated with Ray Tile LLC's operations may be processed or stored within the United States or by service providers operating in other locations, depending on the technologies and services used to operate the business.

21. Marketing Communications

Ray Tile LLC may communicate with customers about matters directly related to their purchases or inquiries.

Any promotional or marketing communications should be handled in accordance with applicable law and any choices or opt-out mechanisms provided with those communications.

22. Accuracy of Information

Customers should provide accurate and current information when placing an order or communicating with Ray Tile LLC.

Accurate information helps us process orders, communicate with customers, arrange delivery, and respond to customer-service requests.

23. Relationship to Other Ray Tile Policies

This Privacy Policy addresses information and privacy practices. It should be read together with the other policies governing purchases and customer interactions.

24. Changes to This Privacy Policy

Ray Tile LLC may update this Privacy Policy from time to time to reflect changes in business operations, website technology, privacy practices, or applicable legal requirements.

When this policy is updated, the revised version will be published on this page with an updated date.

Customers are encouraged to review this page periodically to remain informed about how Ray Tile LLC handles information.

25. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy request, or need clarification about how Ray Tile LLC handles information, please contact us.

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