Refund & Returns Policy
Our Refund & Returns Policy explains the timeframe for eligible return requests, the authorization required before returning a product, damage reporting requirements, and the general refund processing timeline.
14-Day Return Window
Eligible return requests should be submitted within 14 days of delivery.
Authorization Required
Contact Ray Tile LLC and receive return authorization before sending a product back.
Refund Processing
Approved refunds typically require 5–10 business days after inspection.
Damage Notice
Visible shipping damage should be reported promptly after delivery and within 48 hours.
1. About This Policy
This Refund & Returns Policy applies to eligible tile purchases made from Ray Tile LLC. It explains the basic requirements for requesting a return, obtaining authorization, reporting visible shipping damage, and processing an approved refund.
Customers should review this policy before submitting a return request and should retain relevant order and delivery information.
2. Return Request Window
Eligible return requests should be submitted within 14 days of delivery.
Requests submitted outside the stated 14-day period may not qualify under this policy unless Ray Tile LLC confirms otherwise.
3. Return Authorization Is Required
Customers must contact Ray Tile LLC before sending a product back. A return should not be shipped to an address or location without prior authorization.
The return authorization process allows the order and requested return to be reviewed before the product is sent back.
4. How to Request a Return
Contact Us
Contact Ray Tile LLC regarding the order and reason for the requested return.
Provide Order Details
Provide sufficient information for the order and delivery to be identified.
Await Authorization
Do not ship the product back until return authorization has been provided.
Follow Instructions
Once authorized, follow the return instructions provided by Ray Tile LLC.
5. Information to Include With a Return Request
To help Ray Tile LLC review a return request efficiently, customers should provide relevant order information when contacting us.
- Customer name
- Order information or order reference
- Date the order was delivered
- Product information
- Reason for requesting the return
- Photographs or other supporting information where relevant
Providing complete information can help reduce delays when reviewing the request.
6. Product Inspection
Products returned under an approved return request may be inspected after they are received. The inspection forms part of the refund review process.
The applicable refund processing period begins after an approved return has been received and inspected.
7. Refund Processing Time
For an approved refund, the typical processing period is 5–10 business days after inspection.
8. Refund Approval
A return request must be reviewed before a refund is processed. Submission of a return request does not, by itself, constitute approval of a refund.
Customers should wait for return authorization and follow the instructions supplied by Ray Tile LLC before returning a product.
9. Shipping Damage
Customers should inspect delivered products promptly. Visible shipping damage should be reported within 48 hours of delivery.
10. Damaged Products
When reporting visible shipping damage, customers should retain the affected product and packaging until Ray Tile LLC provides further instructions.
Photographs showing the product, packaging, shipping label, and visible damage may be useful when reviewing a damage report.
11. Damaged or Incorrect Orders
If a customer believes an order has arrived damaged or differs from what was ordered, the customer should contact Ray Tile LLC promptly rather than returning the product without authorization.
Providing the order information and photographs where applicable can help Ray Tile LLC determine the appropriate next step.
12. Returns Must Be Authorized Before Shipment
Ray Tile LLC does not instruct customers to independently select a return destination. Customers should obtain authorization and return instructions before shipping any product back.
This helps ensure that an authorized return can be properly identified and inspected when received.
13. Return Timeline Summary
| Stage | Requirement / Timing |
|---|---|
| Return request | Submit eligible return requests within 14 days of delivery. |
| Authorization | Authorization is required before sending a product back. |
| Shipping damage | Report visible shipping damage within 48 hours of delivery. |
| Inspection | Returned products may be inspected as part of the refund review. |
| Refund processing | Typical processing period is 5–10 business days after inspection for an approved refund. |
14. Return Shipping Costs
The specific allocation of return shipping costs has not been established in the verified business information provided for this policy.
15. Restocking Fees
No restocking fee has been established in the verified business information provided for this policy.
Ray Tile LLC should confirm whether any restocking fee applies before adding such a provision to this policy.
16. Product Condition
Specific product-condition requirements for ordinary returns have not been established in the verified information supplied for this policy.
Customers should therefore contact Ray Tile LLC before returning a product rather than assuming that an opened, installed, used, altered, or otherwise changed product will automatically qualify for a refund.
17. Exchanges
A separate exchange program has not been established in the verified business information supplied for this policy.
Customers who want to exchange a product should contact Ray Tile LLC before taking any return action.
18. Special-Order and Custom Products
Specific return rules for special-order, custom, or non-standard products have not been established in the verified information supplied for this policy.
Customers should contact Ray Tile LLC before placing or returning any product where special-order or custom-product terms may apply.
19. Sale or Clearance Products
Separate return or refund rules for sale, clearance, or promotional products have not been established in the verified information supplied for this policy.
20. Refund Method
The specific method used to issue an approved refund has not been established in the verified information supplied for this policy.
Ray Tile LLC should confirm the applicable refund method before adding a payment-specific refund statement.
21. Relationship to Shipping & Delivery
This policy should be read together with the Ray Tile LLC Shipping & Delivery Policy, which provides information about order processing and shipping.
The current verified shipping terms state that Ray Tile LLC serves customers in the United States, processes orders within 1–3 business days, and provides free shipping.
22. Customer Responsibility
Customers are responsible for contacting Ray Tile LLC promptly when a return, refund, or damage issue arises and for providing accurate information needed to identify the relevant order.
Customers should also avoid sending products back before receiving the required return authorization.
23. Policy Transparency
Ray Tile LLC aims to provide clear information about the return process while avoiding terms that have not been established for the business.
Where a particular return circumstance is not specifically addressed here, customers should contact Ray Tile LLC for guidance before returning a product.
24. Important Contact-Name Correction
The customer-facing version of this policy should identify the correct Ray Tile LLC contact rather than an unrelated business name.
25. Contact Ray Tile LLC
For return, refund, or delivery-damage questions, contact Ray Tile LLC using the verified business contact information below.
Ray Tile LLC
Address: 824 N C Hill Rd, Avon Park, FL 33825
Phone: (929) 400-7157
Email: sales@raytilellc.com
When contacting us about a return, please include your order information and explain the reason for your request.