1. Purpose of This Warranty Policy

This Warranty Policy explains how Ray Tile LLC approaches warranty-related questions for tile products purchased through the website.

It is intended to help customers understand the distinction between product warranties, manufacturer warranties, product-condition concerns, and return or refund requests.

This policy should be read together with the applicable product information and other policies published by Ray Tile LLC.

2. Product-Specific Warranty Information

Warranty coverage is not assumed to be identical for every tile product. Where warranty documentation or manufacturer warranty terms apply to a particular product, those terms should be reviewed carefully.

3. Manufacturer Warranties

Some products may be subject to a manufacturer's warranty. A manufacturer warranty may establish specific requirements regarding installation, maintenance, permitted use, product defects, documentation, exclusions, and the process for making a claim.

Where a manufacturer warranty applies, customers may need to comply with the manufacturer's specific warranty requirements in addition to providing Ray Tile LLC with information about the purchase.

Ray Tile LLC does not represent that a particular manufacturer warranty applies to every product unless that coverage is specifically identified for the product concerned.

4. What May Be Relevant to a Warranty Review

When reviewing a potential warranty concern, the relevant circumstances may include:

• The product purchased.
• The customer's order information.
• The nature of the reported issue.
• The condition of the product.
• Applicable product documentation.
• Any applicable manufacturer's warranty terms.
• Whether the issue concerns the product itself or installation.
• Photographs or other information that help demonstrate the issue.

Providing complete and accurate information can help Ray Tile LLC understand the issue and determine the appropriate next step.

5. Product Defects and Warranty Concerns

If you believe a tile product may have a manufacturing defect or another issue potentially covered by a warranty, contact Ray Tile LLC as soon as reasonably possible.

Please provide your order information together with a clear description of the concern. Photographs may also be useful where the issue can be visually demonstrated.

6. Installation and Warranty Issues

A product warranty and an installation issue are not necessarily the same matter.

If a concern relates to how tile was installed, prepared, handled, cut, maintained, or used, the circumstances may need to be evaluated separately from a manufacturing defect.

Customers should follow any applicable manufacturer installation and maintenance instructions associated with the product.

7. Product Condition and Warranty Claims

Customers should inspect products promptly after delivery. Concerns about visible shipping damage, incorrect products, or product condition should be reported through the appropriate customer-service process.

A product-condition concern is not automatically the same as a warranty claim. Depending on the circumstances, the appropriate process may instead involve a return, refund, delivery-damage report, or other order-support request.

For more information, see the Product Condition Policy and Refund & Returns Policy.

8. Warranty Claims and Returns Are Different

Customers should provide accurate information so Ray Tile LLC can direct the request through the appropriate process.

9. Warranty Coverage Periods

Ray Tile LLC has not established one universal warranty period for all tile products.

Accordingly, customers should not rely on an assumed warranty duration. Where a product-specific or manufacturer warranty applies, the applicable documentation should be consulted.

10. Warranty Exclusions and Limitations

Specific warranty exclusions can vary depending on the manufacturer and product. Ray Tile LLC does not publish a universal list of warranty exclusions applicable to every tile product.

Customers should therefore review the applicable product or manufacturer's warranty documentation rather than assuming that a particular condition is automatically covered or excluded.

11. Information That May Help With a Claim

When contacting Ray Tile LLC about a potential warranty issue, customers should be prepared to provide information such as:

• Customer name.
• Order number, where available.
• Product name or description.
• Date of purchase, where available.
• Description of the issue.
• Photographs or other supporting information, where appropriate.
• Relevant product or manufacturer warranty documentation, if available.

12. Warranty Review Process

13. Shipping Damage and Warranty Issues

Damage that appears to have occurred during delivery should be reported promptly rather than automatically treated as a manufacturer's warranty claim.

Ray Tile LLC's current Refund & Returns Policy asks customers to report visible shipping damage within 48 hours of delivery.

Customers should retain relevant packaging and documentation where possible while the matter is being reviewed.

14. Relationship to the Refund & Returns Policy

Warranty rights and return rights are separate processes. An eligible return does not necessarily establish that a product has a manufacturing defect, and a potential warranty issue does not automatically establish eligibility for a standard return.

Ray Tile LLC's Refund & Returns Policy currently provides a 14-day return-request period following delivery, with authorization required before a product is sent back.

Approved refunds are generally processed within 5–10 business days after inspection, according to the applicable refund policy.

Review the Refund & Returns Policy for the applicable return information.

15. Relationship to the Cancellation Policy

A request to cancel an order is different from a warranty claim involving a product that has already been delivered.

Cancellation requests should be submitted as promptly as possible. Whether cancellation can be accommodated depends on the circumstances and status of the order.

For more information, see the Cancellation Policy.

16. Payment and Warranty Refunds

Ray Tile LLC accepts Credit Cards, Debit Cards, and Bank Transfer / ACH.

Where a warranty-related resolution results in a refund, the applicable refund process and payment method may depend on the circumstances and the resolution agreed upon.

No separate warranty-specific refund method has been established as a universal rule for every situation.

See the Payment Policy for general payment information.

17. Processing and Delivery Context

Ray Tile LLC currently processes orders within approximately 1–3 business days.

Shipping is currently offered at no additional shipping charge for the applicable service area.

These processing and shipping terms do not create or modify a product warranty.

For shipping information, review the Shipping & Delivery Policy.

18. What Customers Should Not Assume

To avoid misunderstandings, customers should not assume that:

• Every product has the same warranty period.
• Every product carries a manufacturer warranty.
• Installation labor is automatically covered by a product warranty.
• Shipping damage is automatically a manufacturer defect.
• Every cosmetic issue qualifies for warranty coverage.
• A return automatically qualifies as a warranty claim.
• A warranty claim automatically qualifies for a refund.

The actual circumstances and applicable product or manufacturer terms must be considered.

19. Customer Responsibility

Customers are responsible for following applicable product instructions, installation requirements, care instructions, and manufacturer guidance supplied with or associated with the product.

Customers should also retain relevant purchase information and promptly communicate concerns that may require review.

20. Changes to This Warranty Policy

Ray Tile LLC may update this Warranty Policy when its products, procedures, or warranty arrangements change.

The most current version published on this website should be treated as the applicable version for future purchases, subject to applicable law and any product-specific warranty terms.

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