1. About This Shipping Policy

This Shipping & Delivery Policy explains the general shipping arrangements applicable to purchases from Ray Tile LLC. It is intended to help customers understand what happens after an order is submitted, when an order is prepared for shipment, and how shipping charges are handled.

This policy applies to Ray Tile LLC's tile-only product scope and to orders intended for delivery within the United States.

2. Where Ray Tile LLC Ships

Ray Tile LLC's stated service area is the United States. Orders should therefore be placed using a valid United States delivery address.

If you are uncertain whether a particular delivery address can be serviced, please contact Ray Tile LLC before placing the order so that the address can be reviewed.

3. Order Processing Time

Ray Tile LLC's standard order processing time is 1–3 business days after an order is placed.

Processing time refers to the period required to receive and process the order before it moves into the shipping or delivery stage. Processing time is separate from any carrier transit time that may apply after an order has shipped.

4. What Happens After You Place an Order?

5. Shipping Costs

Ray Tile LLC currently provides free shipping within its stated United States service area.

Customers should review the order summary and checkout information before completing their purchase. If a specific order requires arrangements that differ from the standard shipping offering, Ray Tile LLC will communicate the applicable information where necessary.

6. Shipping Method

Ray Tile LLC has not specified a single mandatory shipping carrier or shipping method for all orders. The shipping method may therefore vary according to the order and the delivery requirements.

Customers should not assume that every order will be shipped through the same carrier or service level unless that information is expressly provided for the individual order.

7. Delivery Timeframes

Ray Tile LLC's verified standard timeframe is the 1–3 business day processing period. A separate standard carrier transit timeframe has not been established for this policy.

Delivery timing can depend on the shipping method, destination, carrier operations, and other circumstances after an order leaves the processing stage.

8. Business Days

References to business days in this policy refer to normal business operating days and do not include weekends or applicable holidays.

Consequently, an order placed immediately before a weekend or holiday may have a different calendar-date shipment point even though it remains within the stated 1–3 business day processing period.

9. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Before submitting an order, customers should carefully check:

• Recipient name
• Street address
• City
• State
• ZIP code
• Apartment, suite, unit, or other relevant address details
• Customer contact information

Incorrect or incomplete delivery information may interfere with the successful delivery of an order.

10. Changes to a Shipping Address

If you discover an error in the shipping address after placing an order, contact Ray Tile LLC as soon as possible using the contact information provided below.

Address changes cannot be guaranteed after an order has progressed into fulfillment or shipment. Customers should therefore review their delivery information carefully before submitting an order.

11. Tracking Information

Tracking information may depend on the shipping method and carrier used for a particular order.

Where tracking is available for an order, customers should use the tracking information provided to monitor the shipment's progress.

Because a specific tracking service or carrier has not been established as a universal service for every Ray Tile LLC order, this policy does not promise tracking for every shipment.

12. Delivery Delays

After an order has shipped, delivery may be affected by circumstances outside the direct control of Ray Tile LLC, including carrier operations, transportation conditions, weather, traffic, service interruptions, incorrect address information, or other logistical circumstances.

If your order appears to be delayed, contact Ray Tile LLC so that the order status can be reviewed and the appropriate information can be provided.

13. Damaged or Incorrect Tile Orders

If your order arrives damaged, appears to contain the wrong product, or has another issue affecting the goods received, contact Ray Tile LLC promptly.

Keep the product, packaging, shipping materials, and relevant order documentation until Ray Tile LLC has had an opportunity to review the issue. Photographs and other information may be useful when evaluating a shipping or product problem.

Any return, replacement, or refund resulting from a damaged or incorrect order will be handled according to the applicable Ray Tile LLC customer service and return procedures.

14. Missing or Incomplete Orders

If you believe that part of your order is missing, contact Ray Tile LLC so that the order can be reviewed.

Please provide your order information and explain which products or quantities appear to be missing. Customers should retain all available packaging and shipping documentation while the matter is being investigated.

15. Customer Responsibilities at Delivery

Customers should make reasonable arrangements to receive their tile order and should provide accurate delivery information.

When an order arrives, customers are encouraged to review the shipment and packaging for obvious signs of damage and to report any concerns promptly to Ray Tile LLC.

16. Product Inspection

Tile products should be inspected when received whenever reasonably possible. Customers should compare the shipment with their order information and look for visible damage or obvious discrepancies.

If there is a concern, document the issue and contact Ray Tile LLC promptly. Do not discard packaging or shipping materials before the issue has been reviewed.

17. Tile Quantity and Order Verification

Customers should verify the products and quantities ordered before completing checkout. Tile requirements can vary significantly depending on the project, room dimensions, installation pattern, cuts, waste, and other project-specific factors.

Ray Tile LLC's shipping policy does not replace project-specific measurements or professional installation advice. Customers should confirm that the products and quantities selected are appropriate for their intended project before ordering.

18. Orders Requiring Additional Review

An order may require additional review before shipment if information associated with the order needs clarification.

Where additional information is reasonably required to process an order, Ray Tile LLC may contact the customer using the contact details supplied with the order.

19. Payment and Order Processing

Ray Tile LLC accepts bank transfer/ACH, credit cards, and debit cards.

Order processing begins after the order has been successfully placed and the applicable payment and order information has been received and can be processed.

Customers should ensure that the information submitted with their order is accurate so that processing is not unnecessarily delayed.

20. Free Shipping and Order Charges

Ray Tile LLC's stated shipping offer is free shipping. Customers should review the final order information presented before completing checkout.

Free shipping does not mean that a specific carrier, delivery date, or transit service is guaranteed unless separately communicated in writing for the relevant order.

21. Shipping Information at Checkout

Customers should review the information displayed during checkout before submitting an order. This includes the products selected, quantities, delivery address, payment information, and applicable order information.

If any information appears incorrect or unclear, please contact Ray Tile LLC before completing the purchase.

22. United States Delivery Scope

Ray Tile LLC's stated service area for this policy is the United States. This policy therefore does not establish international shipping, international delivery rates, customs arrangements, duties, or import procedures.

23. Shipping Policy Summary

24. Questions About an Order?

If you have questions about the status of an order, delivery address, shipping arrangements, or another shipping-related matter, contact Ray Tile LLC directly.

When contacting customer service, include your order information and provide a clear description of the question or issue. This helps Ray Tile LLC review the order and provide the most relevant assistance.