1. Purpose of This Policy

This policy explains how Ray Tile LLC approaches products that may not be immediately available for ordinary order fulfillment.

It is intended to help customers distinguish between a standard purchase, a pre-order, a backordered product, and a product requiring special ordering arrangements.

2. What Is a Pre-Order?

A pre-order generally refers to an order placed before the applicable product is ready for ordinary fulfillment.

The availability status of a particular product should be confirmed before a customer relies on a product being immediately available for shipment.

A pre-order does not automatically mean that a product has a guaranteed delivery date. Any product-specific availability information should be considered in the context in which it is provided.

3. What Is a Backorder?

A backorder generally occurs when an item is ordered but is not currently available for immediate fulfillment.

Availability can change depending on inventory and product supply. Customers with questions about a backordered product should contact Ray Tile LLC for current information.

4. What Is a Special Order?

A special order may involve a product that requires additional ordering coordination or is not handled in the same manner as routinely available inventory.

Customers should confirm the applicable product information and ordering arrangements before proceeding where a product is identified as requiring special handling.

5. Availability Information

Customers should rely on the availability information associated with the specific product or information provided by Ray Tile LLC rather than assuming that all products are continuously in stock.

If availability is important to a customer's project schedule, the customer should contact Ray Tile LLC before placing the order so that the current situation can be discussed.

6. Estimated Fulfillment Information

Ray Tile LLC's standard order-processing timeframe is currently 1–3 business days.

That standard processing timeframe applies to ordinary order processing and should not be interpreted as a guaranteed fulfillment period for a pre-order, backorder, or special-order product.

7. Pre-Order and Backorder Process

8. Payment for Pre-Orders and Special Orders

Ray Tile LLC currently accepts:

• Credit Cards
• Debit Cards
• Bank Transfer / ACH

No separate universal deposit percentage or installment requirement has been verified for pre-orders or special orders.

Customers should review the Payment Policy for general payment information.

9. Pre-Order Deposits

Ray Tile LLC has not established a universal public deposit percentage or fixed deposit amount for every pre-order or special-order transaction.

10. Cancellation of Pre-Orders

Customers who wish to cancel an order should contact Ray Tile LLC as promptly as possible.

The ability to accommodate a cancellation can depend on the circumstances and status of the order.

No universal pre-order cancellation deadline or special cancellation fee has been verified for Ray Tile LLC.

For the general cancellation process, review the Cancellation Policy.

11. Refunds Related to Pre-Orders

A pre-order or special-order transaction does not automatically establish a separate refund rule unless one has been specifically communicated.

Ray Tile LLC's general Refund & Returns Policy currently provides for eligible return requests within 14 days of delivery, subject to the applicable requirements and authorization process.

Approved refunds are generally processed within 5–10 business days after inspection.

See the Refund & Returns Policy for the applicable general return and refund information.

12. Changes in Availability

Product availability can change between the time an order is placed and the time the product becomes ready for fulfillment.

Where an availability issue affects an order, Ray Tile LLC may need to communicate with the customer regarding the applicable circumstances and available next steps.

No specific compensation, discount, substitute-product requirement, or automatic cancellation right has been established for every possible availability delay.

13. Product Substitutions

Ray Tile LLC has not established a universal rule requiring or permitting automatic substitution of a different tile product when an ordered item is unavailable.

Customers should not assume that a different color, finish, size, style, manufacturer, or product can be substituted without confirmation.

14. Delivery of Pre-Order Products

Once an applicable product is ready for fulfillment, delivery is subject to Ray Tile LLC's shipping and delivery procedures.

Ray Tile LLC currently provides shipping within the United States and currently offers shipping at no additional shipping charge.

The standard order-processing period is 1–3 business days. This does not establish a guaranteed delivery date for pre-order or backordered products.

Review the Shipping & Delivery Policy for additional shipping information.

15. Inspection and Product Condition

Customers should inspect delivered products promptly and report concerns regarding visible shipping damage or product condition through the appropriate customer-service process.

Visible shipping damage should currently be reported within 48 hours of delivery under Ray Tile LLC's established return-related terms.

For additional information, see the Product Condition Policy.

16. Pre-Orders and Warranty Coverage

A product's pre-order status does not, by itself, establish a separate warranty period or warranty entitlement.

Any applicable manufacturer or product warranty should be considered separately in accordance with the applicable warranty documentation.

See the Warranty Policy for general warranty information.

17. Customer Responsibilities

Customers placing an order for a product that requires advance ordering or additional availability coordination should:

• Review the product information before ordering.
• Provide accurate contact and delivery information.
• Ask questions about availability when timing is important.
• Retain order confirmations and relevant purchase information.
• Contact Ray Tile LLC promptly if circumstances change.
• Inspect products promptly after delivery.

18. What This Policy Does Not Guarantee

19. Policy Interpretation

This policy is intended to provide transparent customer-facing information without creating terms that have not been established by Ray Tile LLC.

Where a product-specific arrangement contains information different from the general information on this page, customers should review the applicable order information and communicate with Ray Tile LLC before relying on an assumption about availability, timing, payment, or cancellation.

20. Changes to This Policy

Ray Tile LLC may update this policy when its ordering procedures, availability processes, or product offerings change.

Customers should review the current version of this page for the latest published information.

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