Cancellation Policy
This Cancellation Policy explains how customers should contact Ray Tile LLC when they wish to request cancellation of a tile order and clarifies the relationship between cancellation requests, order processing, returns, and refunds.
At Ray Tile LLC, we understand that circumstances can change after an order is placed. Customers who wish to cancel an order should contact Ray Tile LLC promptly so the order can be reviewed.
Because the verified Ray Tile LLC information does not establish a specific cancellation deadline, cancellation fee, automatic cancellation right, or guaranteed cancellation outcome, this page does not create unsupported cancellation terms.
Customers should also review the Payment Policy , Shipping & Delivery Policy , and Refund & Returns Policy when evaluating an order cancellation.
What This Cancellation Policy Covers
This policy explains the process customers should follow when they want to request cancellation of a tile order placed with Ray Tile LLC.
It also explains how cancellation requests relate to payment, processing, shipping, returns, and refunds.
This policy applies to Ray Tile LLC's current product scope: tile products supplied within the United States.
How to Request an Order Cancellation
If you want to cancel an order, contact Ray Tile LLC directly using the contact information provided at the end of this policy.
When contacting Ray Tile LLC, provide enough information to identify the order and explain that you are requesting cancellation.
Contact Ray Tile LLC as Soon as Possible
Customers who no longer want an order should contact Ray Tile LLC as soon as they become aware that they wish to cancel.
Prompt communication gives Ray Tile LLC an opportunity to review the order before further action occurs.
Important: This page does not establish a guaranteed cancellation period. The verified Ray Tile LLC information currently available does not specify a particular number of hours or business days during which every order can be cancelled.
Cancellation and Order Status
Whether an order can still be cancelled may depend on the circumstances and status of the individual order.
Customers should therefore contact Ray Tile LLC rather than assume that an order can automatically be cancelled at any particular stage.
Order Processing
Ray Tile LLC's verified processing time for orders is 1–3 business days.
Shipping
Shipping terms are addressed separately in the Shipping & Delivery Policy.
Return
If cancellation is no longer applicable, return terms may become relevant instead.
Ray Tile LLC Order Processing
The verified Ray Tile LLC business information states that order processing takes approximately 1–3 business days.
Processing time is not the same thing as a cancellation deadline. The 1–3 business-day processing period should therefore not be interpreted as a guaranteed cancellation window.
View Shipping & Delivery Policy →Do Not Assume a Cancellation Is Complete
A customer request to cancel an order should be treated as a cancellation request until Ray Tile LLC has reviewed the order and provided the applicable next step.
Customers should retain their communication regarding the cancellation request for their records.
Sending a cancellation request does not by itself establish that the order has been cancelled or that a refund has been issued. Customers should follow the instructions provided by Ray Tile LLC.
Payments and Cancellation Requests
Ray Tile LLC accepts the following verified payment methods:
Credit Cards
Credit cards are an accepted payment method.
Debit Cards
Debit cards are an accepted payment method.
Bank Transfer / ACH
Bank Transfer / ACH is an accepted payment method.
Cancellation and refund treatment may depend on the circumstances of the individual order. Customers should contact Ray Tile LLC for order-specific clarification.
View Payment Policy →Cancellation Does Not Automatically Mean a Refund
A cancellation request and a refund are separate parts of the order process.
Where a refund is approved, the applicable Refund & Returns Policy governs the refund process.
The verified Ray Tile LLC refund terms provide a typical processing period of 5–10 business days after inspection for an approved refund.
Verified refund timing: Approved refunds typically require 5–10 business days after inspection to process.
Cancellation and Returns Are Different
A cancellation request is made in an attempt to stop an order before the order proceeds further.
A return generally concerns a product that has already been delivered and is being returned under the applicable return policy.
| Cancellation | Return |
|---|---|
| A request to cancel an order. | A request concerning a product after delivery. |
| Should be communicated to Ray Tile LLC promptly. | Eligible return requests should be submitted within 14 days of delivery. |
| No specific cancellation deadline has been verified. | Return authorization is required before sending a product back. |
If Cancellation Is No Longer Applicable
If an order has progressed to a point where a return rather than a cancellation is appropriate, customers should follow the applicable Ray Tile LLC return process.
Ray Tile LLC's verified return terms require customers to contact the business before sending a product back.
Return authorization is required before a product is returned.
Verified Return Request Period
The verified Ray Tile LLC Refund & Returns Policy states that eligible return requests should be submitted within 14 days of delivery.
This 14-day return period should not be interpreted as a 14-day cancellation period.
Important distinction: The verified 14-day period applies to eligible return requests after delivery. It does not establish a general right to cancel any order within 14 days.
Cancellation and Shipping
Ray Tile LLC currently provides free shipping for its tile products within its stated United States service area.
The shipping carrier is not specified in the verified business information currently available.
No specific cancellation rule based on carrier pickup, shipment tracking, or transit status has been verified and therefore none is established by this page.
View Shipping & Delivery Policy →Cancellation Is Different From Shipping Damage
If a product has already been delivered and has visible shipping damage, the matter should be handled under the applicable product-condition and return procedures rather than treated simply as a cancellation request.
Visible shipping damage should be reported within 48 hours of delivery.
View Product Condition Policy →Information to Include in a Cancellation Request
To help Ray Tile LLC identify the correct order, customers should provide as much of the following information as is available:
Use the Correct Ray Tile LLC Contact Information
Cancellation requests should be directed to Ray Tile LLC using the verified contact information below.
Please do not rely on contact information belonging to another business or third-party website.
Ray Tile LLC: sales@raytilellc.com · (929) 400-7157
Do Not Alter Products While a Cancellation Question Is Pending
If a cancellation request relates to an order that has already been delivered, customers should avoid unnecessary installation, cutting, modification, or other alteration while seeking guidance from Ray Tile LLC.
Product-condition matters are addressed separately in the Product Condition Policy .
Cancellation Terms That Have Not Been Established
To keep this policy accurate, the following cancellation terms have intentionally not been stated as Ray Tile LLC rules because they have not been verified:
- A specific cancellation deadline.
- A guaranteed number of hours for cancellation.
- A guaranteed number of business days for cancellation.
- A cancellation fee.
- A restocking fee specifically for cancelled orders.
- A percentage-based cancellation charge.
- An automatic cancellation right.
- A guaranteed cancellation before shipment.
- A guaranteed cancellation after payment.
- A guaranteed cancellation after order processing.
- A guaranteed cancellation after shipment.
- A specific refund method for cancelled orders.
- Special cancellation rules for sale or clearance products.
- Special cancellation rules for custom or special-order products.
These items have deliberately been left unassigned rather than creating business rules that Ray Tile LLC has not verified.
Payment Does Not Establish a Cancellation Rule
Ray Tile LLC accepts credit cards, debit cards, and Bank Transfer / ACH payments.
The payment method used for an order does not, by itself, establish a separate cancellation period under this policy.
Customers should contact Ray Tile LLC regarding the specific order if they need to understand how a cancellation request may affect a payment already made.
Order-Specific Circumstances
Cancellation requests can involve different circumstances depending on the order.
For that reason, customers should provide accurate order information and clearly explain the request when contacting Ray Tile LLC.
The purpose of contacting Ray Tile LLC is to allow the business to review the relevant order information rather than having customers assume that a cancellation is automatically available.
Before Requesting Cancellation
Cancellation, Returns, Payment & Shipping
Cancellation questions can overlap with several other parts of the purchasing process. The following policies should be reviewed together where relevant.
Returns
Review the verified 14-day return request period and authorization requirements.
View Refund & Returns Policy →
Why Certain Cancellation Terms Are Not Listed
A cancellation policy should accurately describe the seller's actual business rules. Adding an unsupported cancellation deadline, fee, or guaranteed refund could create confusion between the website and the business's actual order practices.
For this reason, Ray Tile LLC's current verified cancellation information is intentionally limited to the request and review process until additional cancellation rules are confirmed.
This policy should be updated if Ray Tile LLC establishes a specific cancellation deadline, cancellation fee, order-status restriction, or guaranteed refund treatment.
Need to Cancel an Order?
If you want to request cancellation of a Ray Tile LLC tile order, contact us promptly using the information below.
Include your order information and clearly state that you are requesting cancellation.
Contact Ray Tile LLC
Contact us regarding cancellation requests, order questions, payment questions, shipping concerns, or return procedures.