Payment Policy
This Payment Policy explains the payment methods available when purchasing tile from Ray Tile LLC, how payments are handled during order processing, and important information customers should understand before completing an order.
Credit Cards
Credit cards are an accepted payment method for eligible purchases.
Debit Cards
Debit cards are available as an accepted payment method.
Bank Transfer / ACH
Customers may pay by Bank Transfer / ACH where available for the order.
Order Processing
The established order processing period is 1–3 business days.
1. About This Payment Policy
This Payment Policy applies to purchases made from Ray Tile LLC and is intended to provide customers with clear information about accepted payment methods and payment-related order processing.
Ray Tile LLC supplies tile products to customers within the United States. Customers should review the payment information associated with an order before completing their purchase.
2. Accepted Payment Methods
Ray Tile LLC currently accepts the following payment methods:
Credit Cards
Credit cards may be used to pay for eligible tile purchases.
Debit Cards
Debit cards are accepted as a payment method for eligible orders.
Bank Transfer / ACH
Bank Transfer / ACH is an available payment method for eligible orders.
3. Credit and Debit Card Payments
Customers choosing to pay by credit or debit card should provide accurate payment and billing information when completing the order.
Card transactions may be subject to authorization by the applicable payment provider or financial institution. Ray Tile LLC cannot guarantee that a particular card transaction will be approved by the customer's bank or card issuer.
4. Bank Transfer / ACH Payments
Bank Transfer / ACH is an accepted payment method for Ray Tile LLC orders.
Customers using Bank Transfer / ACH should ensure that the payment information and transaction details supplied by Ray Tile LLC are followed accurately.
5. Payment Information Accuracy
Customers are responsible for providing accurate information when completing a payment or order.
Depending on the payment method, relevant information may include:
- Customer name
- Billing information
- Order information
- Payment information
- Contact information
Incorrect or incomplete information may delay payment verification or order processing.
6. Payment Authorization
Payment authorization is subject to the applicable payment provider, financial institution, or banking network.
A payment attempt may be declined, rejected, reversed, or otherwise unavailable for reasons outside Ray Tile LLC's direct control.
When payment cannot be successfully completed, customers may need to contact their financial institution or use another accepted payment method.
7. Payment Verification
Ray Tile LLC may need to review payment or order information when necessary to properly identify an order or address a payment issue.
Customers should respond promptly to reasonable payment-related questions concerning their order so that processing can proceed efficiently.
8. Order Processing After Payment
Ray Tile LLC has an established order processing period of 1–3 business days.
Order Submitted
The customer completes the order using an available payment method.
Payment Review
Payment and order information may be reviewed as applicable.
Order Processing
Eligible orders proceed through the established 1–3 business-day processing period.
Order Fulfillment
Once the applicable processing requirements are completed, the order proceeds toward fulfillment and shipping.
Processing time and shipping transit time are separate stages. The 1–3 business-day period refers to order processing and should not be interpreted as a guaranteed carrier transit time.
9. Failed or Declined Payments
If a payment is declined or cannot be successfully completed, Ray Tile LLC may be unable to proceed with the associated order until an acceptable payment has been received.
Customers should first verify their payment information and, where appropriate, contact their bank or payment provider.
If the issue continues, customers may contact Ray Tile LLC for assistance.
10. Duplicate or Unintended Payment Attempts
Customers should avoid repeatedly submitting the same payment when a transaction appears to be pending or delayed.
If a customer believes that a duplicate payment has been submitted, the customer should contact Ray Tile LLC promptly and provide the relevant order information so the matter can be reviewed.
11. Pricing and Order Information
Customers should review the order information displayed before completing payment, including the selected products and applicable order details.
The payment submitted should correspond to the order being placed.
Ray Tile LLC's verified business information establishes free shipping for its tile products within the United States.
12. Taxes and Government Charges
Any applicable taxes or government-imposed charges will be handled according to the requirements applicable to the transaction.
This policy does not establish a specific tax rate or tax exemption because those details have not been separately verified for publication.
13. Payment Security
Customers should use only the payment channels and instructions provided through Ray Tile LLC's official ordering process.
Customers should never send payment credentials, banking passwords, verification codes, or other sensitive account information to an unknown person claiming to represent Ray Tile LLC.
14. Payment and Order Cancellation
Payment and order cancellation are related but separate matters. Customers who need to cancel an order should contact Ray Tile LLC as soon as possible.
A separate cancellation period has not been established in the verified business information currently available for this policy.
Customers should therefore review the applicable Cancellation Policy or contact Ray Tile LLC before assuming that a paid order can be cancelled.
15. Refunds
Payment refunds are subject to Ray Tile LLC's Refund & Returns Policy .
Customers should review the Refund & Returns Policy for requirements relating to return requests, authorization, inspection, damage reporting, and refund processing.
16. Payment Method and Refunds
The specific operational method used to issue an approved refund should be confirmed with Ray Tile LLC when a refund is authorized.
This Payment Policy does not establish a separate refund method that has not been verified.
17. Bank Transfer / ACH Refund Considerations
Where an order has been paid using Bank Transfer / ACH and a refund is approved, customers should contact Ray Tile LLC for the applicable refund instructions.
Customers should not independently provide replacement banking instructions to an unverified person or communication channel.
18. Payment Disputes
If a customer believes there is an error involving a payment or order, Ray Tile LLC should be contacted promptly so the matter can be reviewed.
Customers should provide relevant order information and a description of the payment concern when contacting the company.
19. Unauthorized or Suspicious Payment Activity
Customers who believe that their payment information may have been used without authorization should contact their bank or financial institution immediately.
Customers should also notify Ray Tile LLC if the issue relates to a Ray Tile LLC order or payment so that the transaction can be reviewed.
20. Payment Arrangements and Financing
Ray Tile LLC's verified payment information establishes Credit Cards, Debit Cards, and Bank Transfer / ACH as accepted payment methods.
No separate financing, installment, buy-now-pay-later, or extended payment arrangement has been established in the verified business information supplied for this policy.
Customers should not assume that an alternative payment arrangement is available unless Ray Tile LLC confirms it directly.
21. Payment Processing and Shipping
Payment processing and product shipping are separate parts of the order process.
Ray Tile LLC's established processing period is 1–3 business days. The company also provides free shipping for its verified United States service area.
For additional delivery information, customers should review the Shipping & Delivery Policy .
22. Customer Responsibilities
Customers are responsible for:
- Providing accurate payment and billing information.
- Using an accepted payment method.
- Ensuring sufficient authorization for the selected payment method.
- Reviewing order information before completing payment.
- Contacting Ray Tile LLC promptly about payment problems.
- Protecting personal banking and payment credentials.
23. Payment Information Changes
If payment information needs to be changed or corrected, customers should contact Ray Tile LLC before attempting to redirect a payment to a different account or payment destination.
24. Payment Policy Summary
| Payment Topic | Ray Tile LLC Policy |
|---|---|
| Credit Cards | Accepted |
| Debit Cards | Accepted |
| Bank Transfer / ACH | Accepted |
| Product Scope | Tile products |
| Service Area | United States |
| Order Processing | 1–3 business days |
| Shipping | Free shipping |
| Refund Processing | Typically 5–10 business days after inspection for an approved refund |
25. Contact Ray Tile LLC About Payments
If you have a question about an accepted payment method, payment issue, order payment, or refund, contact Ray Tile LLC using the verified contact information below.
Ray Tile LLC
Address: 824 N C Hill Rd, Avon Park, FL 33825
Phone: (929) 400-7157
Email: sales@raytilellc.com
When contacting us about a payment, please include your order information and a clear description of the issue so we can assist you efficiently.