Product Authenticity Policy
Ray Tile LLC is committed to providing customers with clear, transparent information about the tile products offered through our business and the importance of purchasing products through an identifiable and accountable source.
Product authenticity refers to confidence that a product purchased from Ray Tile LLC is represented as the product offered through the Ray Tile LLC sales channel and is associated with the order placed by the customer.
This policy is intended to provide customers with a straightforward understanding of product authenticity, order identification, product information, and what to do if a customer has a question about the identity or authenticity of a delivered tile product.
This policy should be read together with the Product Condition Policy , Shipping & Delivery Policy , and Refund & Returns Policy .
Our Approach to Product Authenticity
Ray Tile LLC aims to provide customers with a transparent purchasing experience by clearly identifying the business responsible for the sale of the products offered through the website.
Customers purchasing tile from Ray Tile LLC should receive products associated with the order placed through the Ray Tile LLC sales channel.
If a customer believes that a delivered product does not correspond with the product ordered or has a question concerning the identity of a product, the customer should contact Ray Tile LLC promptly.
Who You Are Purchasing From
The business covered by this Product Authenticity Policy is:
Business
Ray Tile LLC
Service Area
United States
Product Category
Tile products
Products Covered
Ray Tile LLC's verified product scope for this policy is tile products.
Product authenticity should therefore be considered in relation to the specific tile product purchased and the information associated with the customer's order.
Matching Products to Customer Orders
An order provides the primary reference point for determining what a customer purchased from Ray Tile LLC.
Customers should retain their order confirmation and related purchase information until the order has been received and inspected.
Product Descriptions and Identification
Product descriptions and other information displayed during the purchasing process are intended to help customers identify the product they are ordering.
Customers should review the product information before completing an order and compare the delivered product against the information associated with the order.
If you are uncertain whether a delivered tile product corresponds with your order, contact Ray Tile LLC before installing, cutting, modifying, or otherwise altering the product.
Authenticity and Product Condition Are Different
Product authenticity and physical product condition are separate considerations.
A product-condition concern does not automatically establish that a product is inauthentic, and a question concerning product authenticity should not be treated simply as a physical-damage claim.
Authenticity
Concerns whether the product corresponds with the product represented and ordered.
Condition
Concerns the physical state of the product when received or subsequently handled.
Returns
Concerns whether an order qualifies for a return under the applicable Refund & Returns Policy.
Inspect Your Product After Delivery
Customers should inspect tile products promptly after delivery. Inspection provides an opportunity to identify visible condition concerns and compare the received products with the order.
Customers should inspect products before installation, cutting, or other modification whenever possible.
For information concerning physical product condition, please also review the Product Condition Policy .
If the Product Does Not Match Your Order
If the product received appears different from the product ordered, customers should contact Ray Tile LLC before using or modifying the product.
Examples of information that may help Ray Tile LLC understand a reported discrepancy include:
- Order information or order confirmation.
- Product photographs.
- Packaging photographs.
- Product labels or identifying information.
- A clear description of the discrepancy.
Verify the Product Before Installation
Customers are encouraged to confirm that the tile received is the product they ordered before beginning installation.
Installation may make it more difficult to independently evaluate a product discrepancy or condition concern.
If something about the product appears incorrect or unexpected, stop and contact Ray Tile LLC before proceeding with installation.
Verify Before Cutting or Altering Tile
Customers should confirm that the delivered product corresponds with their order before cutting, drilling, modifying, or otherwise altering tile.
If there is a question concerning product identity or authenticity, contact Ray Tile LLC before modifying the product.
Helpful Information for an Authenticity Inquiry
If you believe a product may not correspond with your order, provide enough information for Ray Tile LLC to identify the transaction and understand the concern.
| Information | Purpose |
|---|---|
| Order confirmation | Helps identify the product and transaction associated with the inquiry. |
| Product photographs | Helps document the product received. |
| Packaging photographs | Can help identify labels and shipment information. |
| Product identification information | Helps Ray Tile LLC understand which product is being questioned. |
| Description of concern | Provides context for reviewing the customer's inquiry. |
How We May Review a Product Concern
When a customer raises a product-authenticity concern, Ray Tile LLC may review the available order and product information to understand the circumstances.
Customers should provide accurate information and should retain the product and relevant packaging while the matter is being reviewed, unless otherwise instructed.
The purpose of this process is to establish the facts associated with the customer's specific order.
Why Product Condition May Matter
Although authenticity and condition are separate matters, the physical condition of a product and its packaging may be relevant when reviewing an order-related concern.
Customers should therefore avoid unnecessarily altering a product that is the subject of an authenticity inquiry before contacting Ray Tile LLC.
Authenticity Is Not the Same as Shipping Damage
Damage that occurs during shipping is a product-condition issue and does not by itself establish that a product is inauthentic.
Visible shipping damage should be reported to Ray Tile LLC within 48 hours of delivery.
Customers should document the affected product and packaging when practical.
For complete shipping information, visit the Shipping & Delivery Policy .
Authenticity Concerns and Returns
If a customer believes that a product does not correspond with the product ordered, the customer should contact Ray Tile LLC before sending the product back.
Ray Tile LLC requires authorization before a product is returned.
Eligible return requests should be submitted within 14 days of delivery, subject to the applicable Refund & Returns Policy.
Review the Ray Tile LLC Refund & Returns Policy →Do Not Send Products Back Without Authorization
Customers should contact Ray Tile LLC before returning a product.
Refund Processing for Approved Returns
Where a return is approved and results in a refund, the refund is handled according to the applicable Refund & Returns Policy.
The verified Ray Tile LLC refund terms provide a typical processing period of 5–10 business days after inspection for an approved refund.
Typical approved-refund processing: 5–10 business days after inspection.
What Customers Should Do
Purchasing Through Ray Tile LLC
This policy applies to purchases made through the Ray Tile LLC sales channel and concerns products associated with Ray Tile LLC customer orders.
If you have purchased a tile product through another seller, marketplace, reseller, or unrelated website, the policies of that seller may apply instead.
Customers should verify the seller identified on their order when raising an authenticity or product-identity question.
Authenticity Claims Not Established by This Policy
Ray Tile LLC's verified business information does not establish specific claims concerning:
- Exclusive manufacturer authorization.
- Exclusive dealership status.
- Specific manufacturer certifications.
- Specific manufacturer warranties.
- Specific serial-number verification systems.
- Manufacturer-issued certificates of authenticity.
- Specific brand authorization arrangements.
- Specific anti-counterfeit technologies.
- Third-party laboratory or independent authenticity certifications.
These claims have intentionally not been added because they have not been verified for Ray Tile LLC. This keeps the policy transparent and avoids making unsupported representations.
Product Authenticity and Other Ray Tile LLC Policies
Product authenticity is one part of the overall customer purchasing experience. Other Ray Tile LLC policies address different aspects of an order.
Product Condition
Covers inspection, physical condition, damage reporting, and condition-related concerns.
Shipping & Delivery
Covers processing, shipping, delivery, and related information.
Refund & Returns
Covers return requests, authorization, and approved refund processing.
Questions About Product Authenticity?
If you have a question about the identity of a tile product, believe that a delivered product does not correspond with your order, or need clarification before installing or modifying a product, please contact Ray Tile LLC.
Providing your order information, product photographs, and a clear explanation of your concern can help Ray Tile LLC review the matter efficiently.
Contact Ray Tile LLC
Contact us with questions about product identity, product condition, shipping damage, returns, or your order.